AI Agent SLA Monitoring 2026

Promised users a reply within 3 seconds, but now it's been 5 seconds and still no response. SLA monitoring leaves no place for requests that exceed the limit to hide.

💡 What You Will Learn

Promised users a reply within 3 seconds, but now it's been 5 seconds and still no response. SLA monitoring leaves no place for requests that exceed the limit to hide.

📜 Table of Contents

• AI Agent Monitoring Guide
• Key metrics
• Setup with Prometheus
• Alert thresholds

AI Agent Monitoring Guide

Monitoring AI Agents requires tracking different metrics than traditional applications.

Key metrics

• Token consumption: cost tracking
• Response time: P50/P95/P99
• Error rate: failed calls vs total
• Tool usage: which tools are called
• Quality score: LLM-based evaluation

Setup with Prometheus

from prometheus_client import Counter, Histogram

TOKENS = Counter("llm_tokens_total", "Total tokens used")
LATENCY = Histogram("llm_latency_seconds", "LLM response time")
ERRORS = Counter("llm_errors_total", "LLM call errors")

Alert thresholds